Returns & Order Issues

All Sales Are Final
Due to the personal-use and hygiene-sensitive nature of our products, High Grade Collective does not accept returns or exchanges for change of mind, style preference, or opened or unused products.

This policy does not affect any rights you may have under applicable law.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email hello@highgradecollective.com as soon as possible with:

• Your order number

• A description of the issue

• Clear photos of the items and packaging

Please keep the items and packaging while we review your request. We’ll work with you to resolve confirmed damaged or incorrect orders. Do not send anything back unless we provide instructions.

Contact
For order questions or concerns, email hello@highgradecollective.com.